FAQ

What delivery schedule should I expect?

Service note - Plain-language responsibility: The expected schedule is 1-2 business days for processing plus 4-6 business days in transportation.

How should Contigo drinkware be cared for?

How we apply this - Clear explanation: No. Product construction varies, so each item's own care and safety directions must be followed.

When is an approved refund issued?

Store process - Operational information: Approved refunds are issued back to the order's original payment source in 5-10 business days.

May I return an eligible product without giving a reason?

Storefront practice - Clear procedure: Yes. During the 30-day window, eligible products can be returned or exchanged and gocontigo bears approved return postage.

Is shipping available outside the United States?

What to expect - Order-specific application: Shipping outside the United States is not offered; all US orders include free standard delivery.

Can an order be canceled?

Direct guidance - Documented commitment: An unshipped order may be canceled; a shipped order is handled under the Refund Policy.

When is tracking information sent?

Direct guidance - Plain-language clarification: Yes. A tracking number is provided after carrier acceptance so the shipment can be followed.

How do I reach customer service?

Practical detail - Policy-based requirement: Email support@gocontigobrige.shop or call 512-743-7642 Monday to Friday, 9:00 AM-5:00 PM (America/New_York).

How to reach the merchant

Store practice - Support-oriented choice: For policy or order assistance, customers may contact gocontigo through the following channels.

Business name: gocontigo

Trade name: gocontigo

Email: support@gocontigobrige.shop

Phone: 512-743-7642

Physical and return address: 836 Robertson Rd, Anniston, Alabama, 36207, United States

Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/New_York).