Refund Policy
Service approach - Focused timing: A delivered order from gocontigo remains eligible for a no-reason return or an exchange during the following 30 days.
Refund method and timing
Customer outcome - Detailed method: The original payment method receives an approved refund within 5-10 business days following receipt and processing of the return.
Exchange requests
Operational detail - Concise direction: An exchange can be requested within 30 days after delivery; the replacement is confirmed according to available inventory.
Return shipping responsibility
Service approach - US-focused handling: Once a return is authorized, gocontigo covers the return carrier cost for no-reason requests and all damage, defect, wrong-item, or missing-item claims.
Cancellation before shipment
Service approach - Store-specific explanation: A cancellation may be requested before shipment. Once an order has shipped, its return or exchange is governed by this Refund Policy.
Return destination
836 Robertson Rd, Anniston, Alabama, 36207, United States
Return eligibility
Service approach - Verified commitment: Customers should contact us before the 30-day deadline and return the product with its included components and purchase record.
Customer reference - Concise responsibility: Discretionary return eligibility excludes personalized products, clearance or Final Sale merchandise, gift cards, and opened intimate or hygiene-sensitive items.
Relevant standard - Clear handling: Customers retain their rights for damaged, defective, incorrectly sent, or missing products even when an item category is otherwise excluded.
Customer service contact
Service note - Customer-ready guidance: gocontigo provides customer support using the verified business information that follows.
Business name: gocontigo
Trade name: gocontigo
Email: support@gocontigobrige.shop
Phone: 512-743-7642
Physical and return address: 836 Robertson Rd, Anniston, Alabama, 36207, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/New_York).